Frequently Asked Questions
Everything you need to know about your Helsi experience.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your pieces sooner for a special event.
Do you ship internationally?
Yes, Helsi ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically during the checkout process.
How should I care for my Helsi garments?
To maintain the longevity of our high-quality fabrics, we recommend following the care instructions on the inner label. Most of our delicate pieces are best preserved through professional dry cleaning or gentle hand washing.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.